Job Description
Join our prestigious Grand Capital Hotel as a Front Desk Agent and become the cornerstone of our guest experience during critical overnight hours. We're seeking a dynamic professional to manage our front desk operations from 11 PM to 7 AM, ensuring seamless check-ins, security protocols, and exceptional service for international travelers and business guests. This role offers unique opportunities for career growth within our luxury hospitality brand, with competitive compensation and comprehensive benefits including health insurance and 401(k) matching.
Responsibilities
- Manage guest check-ins/check-outs efficiently using our proprietary Opera system
- Handle emergency situations with calm professionalism and follow established protocols
- Coordinate with housekeeping, security, and maintenance teams overnight
- Process payments and maintain accurate financial records
- Act as primary point of contact for guest requests and concerns
- Conduct nightly audits of room status and security systems
- Prepare end-of-night reports for management review
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in property management systems (Opera, Fidelio)
- Ability to work independently with minimal overnight supervision
- Valid CPR/First Aid certification (or willingness to obtain)
- Flexible availability including weekends and holidays
- Basic knowledge of Washington DC area attractions and transportation
- High school diploma or equivalent; hospitality degree preferred