Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent at Grand Plaza Hotel, Philadelphia's premier downtown destination. Be the heart of our 24/7 operations, delivering exceptional guest experiences during overnight hours while maintaining premium service standards. This role offers competitive compensation, comprehensive benefits, and career growth in a luxury hotel environment.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservation modifications and optimize room allocation
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Perform night audit duties and generate daily reports
- Uphold safety protocols during overnight hours
Qualifications
- 1+ years hotel front desk or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency in hotel management systems (Opera, etc.)
- Ability to work independently during overnight shifts
- Strong attention to detail and multitasking ability
- Flexibility for weekends, holidays, and rotating shifts
- Valid Pennsylvania driver's license (if required for errands)