Job Description
Join Louisville's premier hospitality destination! Grand Ohio Hotel is seeking passionate individuals to deliver exceptional guest experiences in the heart of downtown. Enjoy competitive pay, flexible scheduling, and career growth opportunities in a dynamic team environment. Benefits include: health insurance, 401(k) matching, complimentary hotel stays, and employee discounts. Perfect for hospitality professionals and career changers seeking stability in Louisville's thriving tourism industry.
Responsibilities
- Deliver exceptional customer service to hotel guests at front desk, concierge, or housekeeping roles
- Manage reservations, check-ins/check-outs efficiently using hotel management systems
- Maintain cleanliness standards in guest rooms and public areas
- Collaborate with cross-functional departments (housekeeping, maintenance, food & beverage)
- Handle guest inquiries and resolve complaints promptly
- Adhere to safety protocols and company procedures
- Participate in team training and development programs
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years in customer service or hospitality role
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficient in basic computer systems and reservation software
- Valid driver's license and reliable transportation
- Ability to lift 25 lbs and stand for extended periods
- Local Louisville residency strongly preferred