Job Description
Join our award-winning team at Grand Hotel Indianapolis as a Front Desk Agent! We're seeking enthusiastic individuals to deliver exceptional guest experiencesâno prior experience required. If you're passionate about hospitality and eager to grow your career in a supportive environment, this is your perfect starting point. Enjoy flexible scheduling, competitive pay, and comprehensive training designed to help you thrive.
As a cornerstone of our guest services, you'll be the first point of contact, ensuring every interaction reflects our commitment to excellence. We value personality, teamwork, and a willingness to learn over formal qualifications. Apply today and begin your journey in the heart of Indianapolis!
Responsibilities
- Warmly greet and register guests, providing personalized check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries with accuracy
- Handle guest requests, complaints, and escalations with professionalism and empathy
- Operate hotel systems (PMS, phones, payment processing) with precision
- Collaborate with housekeeping, maintenance, and management teams seamlessly
- Maintain a clean, organized front desk environment
- Uphold brand standards and safety protocols at all times
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent communication and interpersonal skills
- Proficiency in basic computer applications
- Strong problem-solving abilities and attention to detail
- Flexible availability, including weekends and holidays
- Positive attitude and customer-first mindset
- Ability to multitask in a fast-paced setting
- No experience requiredâcomprehensive training provided