Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent at Grand Plaza Hotel Tampa! We're seeking a dynamic professional to deliver exceptional guest experiences during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment in the heart of downtown Tampa. Apply today and advance your career in luxury hospitality!
Responsibilities
- Check in/out guests efficiently using Opera PMS system
- Manage reservations and room status updates in real-time
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Execute emergency response protocols during night shift
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- 2+ years hotel front desk or customer service experience
- Proficiency in hotel management software (Opera, Fidelio)
- Excellent communication and problem-solving skills
- Flexible availability for overnight shifts (11 PM - 7 AM)
- Ability to multitask in fast-paced environments
- Valid Florida driver's license preferred
- Basic knowledge of Tampa attractions and transportation
- First Aid/CPR certification a plus