Job Description
Join our award-winning Oklahoma City hotel team as a Night Shift Front Desk Agent! We're seeking a hospitality professional who thrives in evening hours to deliver exceptional guest experiences during our busiest overnight period. This role is perfect for detail-oriented individuals who excel in creating warm welcomes and seamless check-ins while maintaining security protocols. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a supportive environment.
Responsibilities
- Manage guest check-ins/check-outs using hotel software with 100% accuracy
- Handle guest inquiries and resolve issues promptly with a solutions-oriented approach
- Monitor security systems and respond to emergency situations per protocol
- Process payments, manage reservations, and maintain detailed guest records
- Coordinate with housekeeping and maintenance departments for guest requests
- Balance nightly cash reports and reconcile transactions
- Prepare end-of-shift reports for management handover
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with PMS systems (e.g., Opera, StayNTouch)
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays
- Basic knowledge of local attractions and services
- Valid Oklahoma driver's license with clean record
- Ability to stand for extended periods and lift up to 25 lbs
- High school diploma or equivalent required