Job Description
Join our award-winning team as a Front Desk Agent at the heart of Silicon Valley! We're seeking dynamic individuals to deliver exceptional guest experiences at our premium downtown San Jose hotel. This immediate hire opportunity offers competitive compensation, career growth, and the chance to work in one of California's most vibrant tech hubs. Enjoy comprehensive benefits including health insurance, paid time off, and employee discounts. If you're passionate about hospitality and thrive in fast-paced environments, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservations, room assignments, and billing with precision
- Resolve guest inquiries and concerns promptly to ensure satisfaction
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and operate property management systems
- Upsell hotel amenities and services to enhance guest experiences
- Maintain accurate records of guest interactions and transactions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Valid California driver's license (if required for errands)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of San Jose attractions and transportation