Job Description
Welcome to a role where you can make every guest feel like family. OakView Hospitality Management is currently seeking a high-energy Front Desk Agent to join our award-winning team in Oakland, California.
If you are looking for weekly pay, a supportive work culture, and the opportunity to lead a dynamic front desk team, we want to meet you. We offer competitive benefits and a modern work environment that prioritizes employee growth.
Why Join Us?
- Weekly Paycheck: Get paid on time, every week.
- Growth Opportunities: Clear pathways to management roles.
- Modern Facility: Work in a newly renovated, eco-friendly property.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to guests upon arrival, ensuring a positive first impression.
- Guest Services: Handle check-ins and check-outs efficiently using our property management system (PMS).
- Communication: Answer incoming calls, manage emails, and coordinate with housekeeping and maintenance teams.
- Problem Solving: Resolve guest inquiries and complaints professionally and promptly to ensure high satisfaction scores.
- Security & Access: Verify guest identities and manage room access codes securely.
- Booking Management: Assist with reservations and process payments accurately.
Qualifications
- Experience: Minimum of 1 year of experience in front desk operations or hospitality.
- Education: High school diploma or equivalent required.
- Skills: Proficiency in Microsoft Office Suite and Property Management Systems (e.g., Opera, StayNTouch).
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A friendly, approachable, and professional demeanor.
- Availability: Ability to work flexible hours, including weekends and holidays.