Job Description
Join our dynamic hospitality team as a Front Desk Agent for our prestigious downtown Baltimore location. This night shift position offers the perfect opportunity to showcase your exceptional customer service skills while ensuring seamless guest experiences during evening hours. We provide comprehensive training, competitive compensation, and a supportive work environment designed for career growth.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and professionalism
- Manage reservation systems and optimize room allocations for night operations
- Handle guest inquiries, concerns, and special requests with discretion
- Monitor security protocols and ensure guest safety during overnight hours
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for operational excellence
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Valid Maryland driver's license and reliable transportation
- Flexibility to work weekends, holidays, and special events