Job Description
Join our award-winning Memphis hotel team as a Front Desk Agent and become the heart of our guest experience! We're seeking a dynamic hospitality professional to deliver exceptional service at our downtown property near Beale Street. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our expanding luxury hotel chain.
Responsibilities
- Manage check-in/check-out processes with speed and precision
- Handle guest inquiries, reservations, and special requests
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams
- Utilize hotel management systems (Opera) efficiently
- Resolve guest concerns with professionalism and empathy
- Execute upselling strategies for room upgrades and amenities
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency with property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and multitasking ability
- Tennessee hospitality certification preferred
- Fluency in English; Spanish a plus