Job Description
Are you a night owl seeking a rewarding career in hospitality? Columbus Downtown Suites is currently seeking a dedicated Front Desk Agent to join our night shift team. We pride ourselves on providing exceptional service and comfort to travelers 24/7, and we need a reliable professional to maintain our high standards during the overnight hours.
In this role, you will be the face of our property, ensuring that every guest feels safe, welcome, and valued, regardless of the time of day. You will be responsible for managing the front desk operations, security protocols, and guest relations during the night shift.
Why Join Us?
- Competitive hourly pay ($16.00 - $18.00/hr).
- Comprehensive health benefits package.
- Employee discounts on stays and dining.
- A professional and supportive work environment.
Responsibilities
- Check guests in and out efficiently, ensuring all required documentation and payments are processed accurately.
- Monitor the property's security systems, including surveillance cameras and access points, to ensure a safe environment for all guests and staff.
- Answer incoming phone calls promptly, addressing inquiries, making reservations, and resolving guest issues.
- Perform light housekeeping duties in the lobby and common areas to maintain a pristine appearance.
- Assist with luggage handling and valet services as required by guests.
- Maintain accurate records of nightly activities and security logs.
Qualifications
- High school diploma or equivalent required; prior experience in hospitality or front desk operations is a plus.
- Must be available to work flexible night shifts, specifically between the hours of 10:00 PM and 6:00 AM.
- Strong interpersonal and communication skills with a focus on customer service.
- Proficiency in using computer software, POS systems, and property management systems.
- Professional appearance and demeanor at all times.
- Ability to work independently with minimal supervision during the night shift.