Job Description
Welcome to Grand Horizon Hotels & Resorts, where luxury meets opportunity. We are currently seeking a detail-oriented and welcoming Front Desk Agent to join our elite team for the Night Shift. In this role, you will be the guardian of our guest experience, ensuring a safe, comfortable, and memorable stay for our visitors after dark.
Join us in the heart of the entertainment capital and enjoy a role that offers a quiet, professional environment with excellent benefits and growth potential.
Responsibilities
- Execute efficient check-in and check-out procedures for guests arriving late at night.
- Monitor hotel security systems and patrol common areas to ensure guest safety.
- Handle all incoming phone calls and guest inquiries with a calm and professional demeanor.
- Process payments accurately and reconcile daily financial reports.
- Maintain the cleanliness and organization of the front desk and lobby area.
- Assist guests with directions, restaurant recommendations, and local transportation.
Qualifications
- Previous hospitality experience is preferred, but we offer comprehensive training for the right candidate.
- Must be available to work nights, weekends, and holidays.
- Strong interpersonal and communication skills are essential.
- Proficiency with Property Management Systems (PMS) and Microsoft Office Suite.
- Ability to work independently and maintain high attention to detail in low-light environments.