Job Description
Join our award-winning team at Grand Hospitality Group as a Weekend Hotel Associate! We're seeking passionate hospitality professionals to deliver exceptional guest experiences during peak weekend periods. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a dynamic luxury environment. Perfect for students, second-job seekers, or hospitality enthusiasts looking to make an impact.
Responsibilities
- Deliver exceptional guest service at front desk, valet, and concierge stations
- Manage check-in/check-out processes with efficiency and accuracy
- Handle guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Execute upselling strategies for room upgrades and amenities
- Ensure strict adherence to safety and sanitation protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and interpersonal skills
- Ability to work weekends and holidays reliably
- Proficiency in hotel management systems (Opera, Fidelio)
- Basic cash handling and reconciliation skills
- Valid Ohio driver's license (for valet positions)
- Ability to stand for extended periods and lift 25 lbs
- High school diploma or equivalent required