Job Description
Start your hospitality career with Mesa Grand Hotel! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. No experience needed – we provide comprehensive training to develop your skills in customer service, reservations management, and hotel operations. Join our award-winning team and become the welcoming face of our vibrant downtown property.
Responsibilities
- Check-in/out guests efficiently using PMS systems
- Manage reservations and room assignments
- Handle guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Provide local attraction recommendations
- Uphold brand standards through professional communication
Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Basic computer proficiency
- Ability to stand for extended periods
- Strong problem-solving abilities
- Flexible availability including weekends/holidays
- Positive attitude and service-oriented mindset
- No experience required – training provided