Job Description
Are you looking for a rewarding night shift opportunity in the heart of Colorado Springs? Join the elite team at the Grand Hyatt Colorado Springs, a premier destination for luxury and comfort. We are currently seeking a detail-oriented and guest-focused Front Desk Agent to join our night shift operations.
As a key member of our front-of-house team, you will set the tone for our guests' stays, ensuring a seamless and memorable experience from check-in to check-out. If you thrive in a fast-paced environment and have a passion for hospitality, we want to hear from you.
Why join us?
- Competitive hourly pay and comprehensive benefits package.
- Discounts on dining, spa, and hotel stays.
- Opportunities for career advancement within the Hyatt family.
- A dynamic and inclusive work environment.
Responsibilities
- Guest Relations: Provide a warm, professional welcome and farewell to all guests, addressing inquiries and resolving issues promptly to ensure high satisfaction.
- Check-in/Check-out: Efficiently process guest registrations, reservations, and payments using the property management system.
- Security & Safety: Monitor hotel premises to ensure the safety and security of guests and staff, following all hotel security protocols.
- Communication: Relay messages accurately to guests and staff, and maintain clear communication with the front office supervisor.
- Housekeeping Coordination: Coordinate with housekeeping teams to ensure rooms are ready for arrival and cleaned according to standards.
- Concierge Services: Assist guests with local recommendations, directions, and transportation arrangements.
- Administrative Tasks: Maintain accurate logs of night activity and report any maintenance or operational issues to management.
Qualifications
- Experience: Minimum of 1 year of experience in a hotel front desk or customer service role.
- Availability: Must be available to work night shifts, including weekends and holidays.
- Skills: Proficient in Microsoft Office Suite and Property Management Systems (PMS).
- Communication: Excellent verbal and written communication skills with a professional and welcoming demeanor.
- Appearance: Maintain a neat, professional, and well-groomed appearance at all times.
- Language: Fluency in English is required; additional languages are a plus.