Job Description
Are you a night owl with a passion for hospitality? Horizon Hospitality Management is seeking a dedicated Front Desk Agent to join our dynamic team in the heart of Oklahoma City, OK.
We are looking for a professional who thrives in a fast-paced environment and ensures our guests enjoy a seamless experience around the clock. If you are ready to advance your career with a company that values excellence and reliability, we want to hear from you.
Why You'll Love Working Here
- Competitive Compensation: Earn between $17.00 and $22.00 per hour.
- Shift Flexibility: Work the rewarding Night Shift (10:00 PM – 6:00 AM).
- Comprehensive Benefits: Medical, Dental, Vision, and Paid Time Off.
- Growth Opportunities: Clear pathways for advancement within the hospitality industry.
Your Mission
As the face of our property during the evening hours, you will ensure our guests feel welcomed, safe, and well-cared for from the moment they arrive until they depart.
Responsibilities
- Guest Relations: Greet guests warmly and efficiently manage check-in and check-out processes.
- Inquiries & Support: Handle all guest inquiries, requests, and complaints with patience, professionalism, and a solution-oriented mindset.
- Security & Safety: Monitor security cameras and access control systems to maintain a safe environment for guests and staff.
- Operations: Perform the night audit, including posting charges, balancing the daily house report, and preparing financial summaries.
- Facility Maintenance: Assist with light cleaning and maintenance tasks in the lobby, reception area, and public spaces to maintain a pristine appearance.
- Communication: Answer incoming phone lines and emails promptly and professionally.
- Payment Processing: Process payments accurately and issue receipts in a timely manner.
Qualifications
- Education: High school diploma or GED equivalent is required.
- Experience: Previous experience in front desk operations or hospitality is preferred, but we are willing to train the right candidate.
- Availability: Must be available to work rotating night shifts, weekends, and holidays as required.
- Technical Skills: Strong computer proficiency and familiarity with Property Management Systems (PMS) are highly desirable.
- Communication: Excellent verbal communication skills and a friendly, approachable demeanor.
- Physical Requirements: Ability to stand for extended periods and lift up to 20 lbs occasionally.