Job Description
The Grand Horizon Hotel & Suites is seeking a professional and detail-oriented Front Desk Agent to join our night shift team in Omaha, NE. We pride ourselves on delivering exceptional hospitality and creating memorable experiences for our guests around the clock.
If you are a night owl with a passion for customer service and want to be part of a dynamic hospitality team, we want to hear from you.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a welcoming atmosphere.
- Check-In/Check-Out: Process registrations and payments efficiently using hotel management software.
- Communication: Answer phones, respond to emails, and address guest inquiries promptly and professionally.
- Problem Solving: Handle guest complaints and requests with a solution-oriented mindset and high emotional intelligence.
- Security: Monitor security cameras and ensure the safety and security of the property during night hours.
- Administrative: Maintain accurate guest records and assist with light clerical duties as needed.
Qualifications
- High school diploma or GED is required.
- Previous front desk or hospitality experience is preferred.
- Excellent verbal communication and interpersonal skills.
- Ability to work independently with minimal supervision.
- Basic computer proficiency and typing skills.
- Must be available to work rotating night shifts, weekends, and holidays.