Job Description
Are you a night owl with a passion for hospitality? Apex Hospitality Management is seeking a dedicated and detail-oriented Front Desk Agent to join our premier team in San Francisco. This is a unique opportunity to manage late-night operations where your professionalism ensures a safe and welcoming environment for our guests during the quiet hours.
Why Join Us?
- Competitive hourly wage with shift differentials.
- Comprehensive health, dental, and vision insurance.
- Employee discount on hotel stays and amenities.
- A supportive team culture in the heart of the city.
We are looking for an individual who thrives in a fast-paced environment and can represent our brand with excellence, even after hours.
Responsibilities
- Guest Management: Efficiently handle check-in and check-out processes, including verifying identification and processing payments.
- Security Oversight: Monitor building access points and maintain a secure environment for all guests and staff.
- Communication: Respond promptly to incoming phone calls and in-person inquiries, resolving issues with a positive attitude.
- Administrative Tasks: Manage guest logs, process wake-up calls, and coordinate with housekeeping and maintenance.
- Facilities Maintenance: Ensure the lobby, reception area, and common spaces are clean, organized, and inviting throughout the night shift.
- Handover: Complete detailed shift reports and communicate key updates to the day shift team upon arrival.
Qualifications
- Minimum of 1 year of experience in a front desk or guest services role is preferred.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong interpersonal and verbal communication skills.
- Proficiency in hotel management software or POS systems.
- High school diploma or equivalent required.
- Ability to stand for long periods and perform physical tasks such as lifting luggage.