Job Description
Welcome to a role where you define the guest experience. At Prestige Hospitality Group, we don't just host guests; we create memories. We are currently seeking a dedicated Front Desk Agent to join our elite night shift team in Tampa, FL.
As the first point of contact for our guests, you will set the tone for their entire stay. We pride ourselves on a premium environment where professionalism meets warmth. If you are looking for a career in hospitality that offers stability, growth, and a vibrant team culture, this is your opportunity.
Why Join Us?
• Competitive hourly rate of $18.00 - $22.00
• Comprehensive benefits package
• Employee dining discounts
• Career advancement opportunities within the group
Responsibilities
- Check guests in and out efficiently, ensuring all forms and payments are processed accurately and securely.
- Answer incoming calls and emails promptly, answering guest inquiries with a welcoming and professional tone.
- Monitor security cameras and access points to ensure the safety and security of the property and guests during the night shift.
- Assist with valet parking operations and manage guest luggage with efficiency and care.
- Respond to guest requests for amenities, information, and assistance in a timely manner to ensure a 5-star experience.
- Maintain the cleanliness and organization of the front desk area, lobby, and common spaces.
- Update guest profiles and handle any special requests or VIP arrivals.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, guest services, or a related field is preferred.
- Strong computer skills, including proficiency with PMS software (Opera, Micros, etc.) or willingness to learn.
- Excellent verbal communication and interpersonal skills with a focus on customer service.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Professional appearance and a positive, energetic attitude.