Job Description
We are seeking a friendly, professional, and reliable Front Desk Agent to join our dynamic team in the heart of Miami. This is an excellent opportunity for individuals looking to start their career in the hospitality industry without prior experience. We provide comprehensive on-the-job training and a supportive work environment.
As the first point of contact for our guests, you will be responsible for creating a welcoming atmosphere and ensuring smooth operations at the front desk.
Responsibilities
- Greet guests warmly and efficiently check them in and out using our property management system.
- Manage incoming phone calls and emails with a professional and courteous tone.
- Handle cash transactions and operate the point-of-sale system accurately.
- Assist visitors with directions, local recommendations, and general inquiries.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments and resolve minor guest issues promptly.
Qualifications
- High school diploma or equivalent preferred.
- Previous front desk or customer service experience is a plus but not required.
- Strong verbal communication skills and a friendly demeanor.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Basic computer literacy and typing skills.