Job Description
Join our award-winning Denver hospitality team as a Front Desk Agent! No prior experience required – we provide comprehensive training for motivated individuals ready to deliver exceptional guest experiences. This full-time position offers competitive pay, flexible shift schedules, and opportunities for career growth in Colorado's thriving tourism industry. You'll be the first point of contact for our international guests, ensuring seamless check-ins, managing reservations, and creating memorable stays at our downtown Denver location.
Responsibilities
- Manage guest check-in/check-out processes with accuracy and efficiency
- Handle reservation inquiries and modifications using PMS systems
- Process payments and maintain accurate financial records
- Resolve guest concerns with prompt, professional problem-solving
- Coordinate with housekeeping and maintenance teams for guest requests
- Local area knowledge assistance for tourists and business travelers
- Contribute to maintaining a clean, organized lobby environment
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Proficiency with basic computer applications
- Ability to work flexible shifts (mornings, evenings, weekends, holidays)
- Customer service mindset with patience and adaptability
- Attention to detail in financial transactions and documentation
- Positive attitude and teamwork-oriented approach
- Must be authorized to work in the United States