Job Description
Launch your hospitality career at Grand Hotel Oakland! We're seeking passionate individuals for our Front Desk Agent position – no experience required. As the first point of contact for our guests, you'll create memorable experiences while handling check-ins, reservations, and guest inquiries. We provide comprehensive training and career growth opportunities in the heart of downtown Oakland.
Join our award-winning team where your positive attitude and dedication to service will shine. Enjoy competitive pay, flexible scheduling, and a supportive environment that values teamwork. Perfect for recent graduates or career changers ready to excel in customer service.
Responsibilities
- Warmly greet and assist all hotel guests with check-in/check-out procedures
- Manage reservations, room assignments, and payment processing
- Address guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate records using hotel management software
- Process mail, packages, and lost-and-found items
- Uphold brand standards through exceptional service delivery
Qualifications
- No prior hotel experience required – we train all new hires!
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and willingness to learn systems
- Positive attitude and problem-solving mindset
- Availability to work weekends, evenings, and holidays
- Valid California driver's license (if required for errands)