Job Description
Join our award-winning hospitality team as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to create memorable guest experiences. This full-time position offers comprehensive training, career growth opportunities, and a supportive work environment in the heart of Portland.
As the first point of contact for our guests, you'll be the face of our luxury hotel. We provide paid training, flexible scheduling, and competitive benefits including health insurance and paid time off. Perfect for career changers or recent graduates looking to start their hospitality journey!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel services and amenities to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient with basic computer technology
- Positive attitude and customer service mindset
- Ability to work flexible shifts including weekends
- Must be authorized to work in the United States