Job Description
Join our award-winning luxury hotel team in the heart of Oklahoma City! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Apply today to become part of Oklahoma's premier hospitality destination!
Responsibilities
- Deliver exceptional guest service through personalized interactions and proactive problem-solving
- Manage front desk operations including check-in/check-out processes and reservation management
- Maintain immaculate guest rooms and public areas exceeding industry cleanliness standards
- Coordinate with housekeeping, maintenance, and F&B teams for seamless operations
- Handle guest inquiries and resolve complaints with professionalism and empathy
- Uphold brand standards and safety protocols at all times
- Collaborate with management to implement service improvement initiatives
Qualifications
- Minimum 1 year hotel or high-end customer service experience
- Strong communication and interpersonal skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Proficiency in hotel management software (Opera, Cloudbeds)
- Valid Oklahoma hospitality certification or willingness to obtain
- Attention to detail with exceptional organizational abilities
- Ability to lift 25 lbs and stand for extended periods
- Positive attitude and commitment to teamwork