Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our premier Charlotte location. No prior experience required – we provide comprehensive training to develop your skills in guest relations, reservation systems, and operational excellence. Join our award-winning team where professionalism meets southern charm, and enjoy competitive benefits, career advancement opportunities, and a dynamic work environment. Perfect for career changers, recent graduates, or anyone passionate about creating memorable stays.
Responsibilities
- Warmly welcome and assist guests with check-in/check-out processes
- Manage reservations using our proprietary PMS software
- Handle guest inquiries and resolve service concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling initiatives for room upgrades and amenities
- Maintain a clean and organized front desk area
- Participate in daily shift briefings and team meetings
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (MS Office, PMS systems)
- Problem-solving mindset with guest-first approach
- Ability to multitask in fast-paced environments
- Punctuality and reliability with professional appearance
- Positive attitude and willingness to learn new systems