Job Description
Join our award-winning team at Grand Sunshine Resort in Orlando, Florida! We're seeking enthusiastic Front Desk Agents to create unforgettable guest experiences. No prior hotel experience required – we provide comprehensive training. As the first point of contact, you'll handle check-ins, manage reservations, and resolve inquiries with professionalism. Enjoy competitive pay, benefits, and a vibrant work environment in the heart of tourism.
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservation inquiries and modifications
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent
- Exceptional customer service skills
- Strong communication abilities
- Basic computer proficiency
- Ability to multitask in fast-paced settings
- Positive attitude and problem-solving mindset
- Flexibility to work evenings/weekends
- No experience required – training provided!