Job Description
Join our award-winning hospitality team as a Front Desk Agent and kickstart your career in the vibrant Minneapolis hotel scene! No prior experience is required – we provide comprehensive training to help you thrive. As the first point of contact for our guests, you'll create memorable experiences while enjoying competitive pay, flexible scheduling, and growth opportunities. Our modern downtown hotel offers a supportive environment where your customer service skills shine.
Responsibilities
- Deliver exceptional guest service through warm check-ins/out and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Operate PMS systems (e.g., Opera) and handle payment transactions securely
- Resolve guest concerns promptly while maintaining composure under pressure
- Collaborate with housekeeping, maintenance, and management teams
- Maintain a clean, organized front desk environment
- Uphold brand standards and safety protocols at all times
Qualifications
- No experience required – we train motivated candidates!
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and comfort with technology
- Positive attitude and problem-solving mindset
- Availability to work evenings, weekends, and holidays
- High school diploma or equivalent preferred
- Valid work authorization required