Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and launch your hospitality career in the heart of Boston! No prior experience is required – we're seeking enthusiastic individuals ready to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive training, and opportunities for advancement in one of America's most vibrant cities.
As the first point of contact for our discerning guests, you'll create memorable interactions while handling check-ins, managing reservations, and resolving inquiries with professionalism. Our supportive environment ensures you'll develop valuable skills in guest relations, operations, and communication.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software
- Handle guest inquiries with exceptional service and problem-solving skills
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping, maintenance, and other departments
- Uphold brand standards through personalized guest interactions
- Assist with luggage handling and provide local recommendations
Qualifications
- No prior hotel experience required – training provided!
- High school diploma or equivalent (current students welcome)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency and attention to detail
- Positive attitude and commitment to teamwork
- Ability to stand for extended periods