Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent for weekend shifts in vibrant Oakland! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences at our downtown property. Enjoy competitive pay, flexible scheduling, and a supportive work environment while showcasing your customer service excellence. This role is perfect for energetic individuals passionate about creating memorable stays for international and domestic travelers.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests with professionalism and urgency
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Resolve guest concerns promptly and escalate when necessary
- Execute safety protocols and emergency procedures
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Flexible availability for weekend shifts (Fri-Sun)
- Basic knowledge of Oakland attractions and transportation
- Ability to stand for extended periods and lift 25 lbs
- Valid CA driver's license preferred
- Spanish fluency a plus