Job Description
Launch your hospitality career at the prestigious Metropolitan Hotel Group! We're seeking energetic Guest Services Associates for immediate part-time openings in our Manhattan properties. No prior experience required – we provide comprehensive training to help you succeed in a luxury hotel environment.
Enjoy flexible scheduling, competitive pay, and opportunities for advancement while delivering exceptional guest experiences. Perfect for students, career changers, or anyone seeking flexible work in NYC's vibrant hospitality scene.
Responsibilities
- Provide warm, professional guest check-in/check-out services
- Manage reservations and answer guest inquiries via phone/email
- Assist with luggage handling and guest transportation coordination
- Process payments and maintain accurate transaction records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Resolve guest concerns with empathy and efficiency
Qualifications
- No prior hotel experience required
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to stand/walk for extended periods
- Basic computer proficiency
- Flexible availability including weekends/holidays
- Positive attitude and willingness to learn
- Valid work authorization in the US