Job Description
Join our dynamic hospitality team as a Front Desk Agent where your passion for customer service shines! We're urgently seeking enthusiastic individuals to create memorable first impressions for our guests. No prior experience required – we provide comprehensive training to develop your skills in guest relations, reservation management, and problem-solving. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in Chicago's vibrant downtown. If you're a people-person with a positive attitude, we want you on our team!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservations and room assignments using hotel software systems
- Answer multi-line phones and respond to guest inquiries promptly
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest complaints professionally and escalate complex issues
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (no experience required)
- Outstanding communication and interpersonal skills
- Proficient in basic computer applications (MS Office, email)
- Strong attention to detail and organizational abilities
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new systems
- Must be available for flexible shifts including weekends/holidays
- Valid work authorization in the United States