Job Description
Join our award-winning team at Coastal Hospitality Group as a Front Desk Agent and become the first point of contact for our guests in sunny Long Beach! We're seeking energetic professionals to deliver exceptional guest experiences through seamless check-ins, personalized service, and problem-solving excellence. This immediate hire position offers flexible shifts in a dynamic hospitality environment where your smile makes a difference. Enjoy competitive pay, employee discounts, and opportunities for career growth within our expanding portfolio of premium properties.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and professionalism
- Handle reservations, room assignments, and payment processing
- Respond to guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Operate PMS software and maintain accurate records
- Uphold brand standards and safety protocols
- Process payments and manage cash handling procedures
Qualifications
- 1+ years hospitality/customer service experience preferred
- Exceptional communication and interpersonal skills
- Strong problem-solving and multitasking abilities
- Proficiency with reservation systems and basic software
- Flexible availability for day/night/weekend shifts
- Professional appearance and positive attitude
- Ability to stand for extended periods
- Basic math skills for financial transactions