Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Minneapolis! We're seeking enthusiastic, customer-focused individuals to create memorable experiences for our guests. No prior experience is required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, benefits, and a vibrant downtown location near major attractions like the Mall of America and Target Center. Perfect for career changers, recent graduates, or anyone passionate about exceptional service!
Responsibilities
- Greet and check in/out guests with professionalism and efficiency
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexible availability including weekends/holidays
- No experience necessary – training provided