Job Description
Join our award-winning team at Grand Texas Hotels as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for hospitality to create memorable guest experiences. No prior experience required – we provide comprehensive training to develop your skills in customer service, reservations, and property operations. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in the heart of Austin's thriving tourism industry.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and coordinate with housekeeping/management
- Process payments using PMS systems and maintain accurate records
- Act as primary information resource for local attractions and hotel amenities
- Collaborate with cross-departmental teams to ensure seamless operations
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer proficiency and willingness to learn PMS systems
- Professional appearance and positive attitude
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- Customer service mindset with problem-solving aptitude