Job Description
Join our award-winning team at the Grand Plaza Hotel as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. As a key ambassador of our brand, you'll be the first point of contact for our valued guests, creating memorable stays while developing valuable hospitality skills. We provide comprehensive training and career advancement opportunities for motivated team players.
Responsibilities
- Warmly welcome and check-in/check-out guests using our property management system
- Manage reservations, room assignments, and guest requests efficiently
- Handle billing inquiries and process payments accurately
- Coordinate with housekeeping and maintenance teams for guest needs
- Resolve guest concerns with professionalism and empathy
- Maintain a clean and organized front desk area
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficient in basic computer applications
- Positive attitude and customer service mindset
- Ability to work flexible shifts including weekends and holidays
- No prior experience necessary – training provided!
- Valid Ohio driver's license preferred (not required)