Job Description
Join our vibrant hospitality team as a Front Desk Agent at Grand Plaza Hotel Oakland! We're seeking friendly, energetic individuals to create memorable guest experiences. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy flexible shifts while working in downtown Oakland's iconic landmark hotel. Our supportive team values growth, teamwork, and exceptional service.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments accurately
- Handle guest inquiries with professionalism and local knowledge
- Process payments and maintain cash drawer accountability
- Coordinate with housekeeping and maintenance teams
- Uphold safety and security protocols
- Assist with valet and concierge services as needed
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to stand for extended periods
- Flexible availability for day/night/weekend shifts
- Positive attitude and problem-solving mindset
- Attention to detail and organizational skills
- Willingness to learn hospitality systems