Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel Minneapolis! No experience is required – we provide comprehensive training to launch your career in the heart of downtown. This is your chance to become the friendly face of our luxury hotel, delivering exceptional guest experiences while developing valuable skills in customer service, reservations, and hotel operations.
As a Front Desk Agent, you'll be the first point of contact for our international and local guests, ensuring seamless check-ins, managing reservations, and resolving inquiries with professionalism and warmth. We offer competitive pay, flexible scheduling, and clear pathways for advancement into supervisory roles. If you're passionate about creating memorable moments and thrive in dynamic environments, this is the perfect opportunity to grow with us.
Responsibilities
- Warmly greet and register guests, ensuring smooth check-in/check-out processes
- Manage reservations, room assignments, and billing with precision
- Address guest inquiries and resolve issues promptly to maintain satisfaction
- Coordinate with housekeeping, maintenance, and valet teams
- Process payments and handle cash/credit transactions accurately
- Maintain organized front desk area and property management systems
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- High school diploma or equivalent (no experience required)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (we provide PMS training)
- Ability to multitask in fast-paced environments
- Positive attitude and willingness to learn new systems
- Flexible availability including weekends, evenings, and holidays
- Must pass background check and drug screening