Job Description
Join the vibrant hospitality team at Grand Plaza Hotel in Oklahoma City! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences. No prior experience required – we provide comprehensive training for motivated individuals who excel in customer service. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in our award-winning downtown property.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean and organized front desk area
- Participate in daily shift briefings and training sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Exceptional communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Basic computer proficiency with willingness to learn systems
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends/holidays
- No prior experience required – training provided
- Must pass background check and drug screening