Job Description
Launch your hospitality career with us! The Grand Milwaukee Hotel is seeking energetic Front Desk Agents to provide exceptional guest experiences. No prior experience required – we provide comprehensive training!
As the first point of contact for our guests, you'll handle check-ins, manage reservations, and resolve inquiries with professionalism. This role offers growth opportunities into supervisory positions and includes competitive benefits like health insurance and paid time off.
Join our award-winning team in downtown Milwaukee and build valuable customer service skills that will open doors throughout your career. Apply today to start your journey in hospitality!
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservation inquiries and room assignments
- Process payments and maintain accurate financial records
- Respond to guest inquiries with exceptional service
- Coordinate with housekeeping and maintenance departments
- Resolve guest concerns promptly and professionally
- Operate hotel management systems and POS terminals
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Basic computer literacy (training provided for systems)
- Positive attitude and customer service mindset
- Ability to work flexible shifts including weekends/holidays
- No prior experience necessary – full training provided
- Must be detail-oriented and reliable