Job Description
Join the heart of hospitality at Grand Manhattan Hotel! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in NYC's vibrant Midtown. No experience required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in our award-winning establishment.
Responsibilities
- Check in/out guests with efficiency and professionalism
- Manage reservations and room assignments
- Respond to guest inquiries with personalized solutions
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards during all guest interactions
- Utilize PMS systems for seamless operations
Qualifications
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Proficiency with technology and basic software
- Positive attitude and problem-solving mindset
- Ability to multitask in fast-paced environments
- Customer service orientation (no experience required)
- Willingness to work flexible shifts including weekends
- Valid work authorization in the US