Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Austin! We're seeking energetic, customer-focused individuals with no prior experience to create memorable guest experiences. This is your gateway to the hospitality industry with comprehensive training and growth opportunities.
Our Austin hotel is located downtown near major attractions and offers a vibrant, collaborative work environment. We value passion over experience and provide all necessary training to excel in this role. Enjoy competitive pay, benefits, and the chance to build a career in one of America's most dynamic cities.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm hospitality
- Manage reservations, room assignments, and key distribution
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Utilize property management software efficiently
- Uphold cleanliness and organization at the front desk area
Qualifications
- No prior experience required – we train all team members!
- High school diploma or equivalent required
- Outstanding communication and interpersonal skills
- Proficient in basic computer applications
- Ability to multitask in a fast-paced environment
- Strong problem-solving and customer service aptitude
- Flexible schedule availability including nights/weekends
- Positive attitude and willingness to learn