Job Description
Join our dynamic hospitality team at Grand Plaza Hotel Oakland as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience who thrive in fast-paced environments. Enjoy weekly pay, comprehensive training, and opportunities for career growth. You'll be the first point of contact for our guests, creating memorable experiences while developing valuable skills in customer service, reservation management, and problem-solving. We offer competitive compensation, flexible scheduling, and a supportive team environment.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments accurately
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Uphold safety and security protocols
- Assist with valet services and luggage handling
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask in a busy setting
- Basic computer proficiency
- Positive attitude and customer service mindset
- Availability to work weekends and holidays
- Valid work authorization in the US