Job Description
Join the vibrant hospitality scene at Omaha Grand Hotel! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our 5-star downtown property. This full-time position offers competitive pay, comprehensive benefits, and opportunities for career growth in Nebraska's premier hotel destination.
Responsibilities
- Manage guest check-in/check-out procedures with precision and professionalism
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and maintain high satisfaction standards
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and manage cash drawer responsibilities
- Utilize hotel management software (Opera/PMS) efficiently
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in reservation systems and PMS software
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic knowledge of Omaha attractions and local services
- High school diploma or equivalent required
- Valid Nebraska driver's license preferred