Job Description
Join our award-winning hospitality team at Grand Oaks Hotel & Resort as a Front Desk Agent! We're seeking passionate individuals to deliver exceptional guest experiences in our luxury Jacksonville property. This part-time role offers flexible scheduling and the opportunity to work in a dynamic, guest-centric environment. If you thrive on creating memorable moments and possess a flair for hospitality, apply today and become the welcoming face of our resort!
Why Join Us?
- Competitive hourly rates plus tips
- Free on-site parking and meal discounts
- Career advancement opportunities
- Comprehensive training program
Responsibilities
- Efficiently manage guest check-in/check-out procedures using our PMS system
- Handle reservation inquiries, modifications, and confirmations
- Process payments and maintain accurate financial records
- Resolve guest complaints with empathy and professionalism
- Coordinate with housekeeping and maintenance teams
- Provide local attraction recommendations and transportation assistance
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Strong communication and conflict resolution skills
- Proficiency with Microsoft Office and hotel management systems
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
- Positive attitude with genuine passion for service excellence