Job Description
Launch your hospitality career with Grand Plaza Hotel! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in the heart of San Antonio. No prior experience needed – we provide comprehensive training and career growth opportunities. Join our award-winning team and become the welcoming face of our luxury property!
Responsibilities
- Guest check-in/check-out procedures with efficiency and warmth
- Manage reservations and room assignments using hotel software
- Handle guest inquiries, complaints, and special requests
- Process payments and maintain accurate financial records
- Coordinate housekeeping and maintenance services
- Uphold brand standards and safety protocols
- Collaborate with cross-departmental teams
Qualifications
- No experience required – open to all backgrounds
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Customer service mindset with problem-solving abilities
- Ability to multitask in fast-paced environment
- Positive attitude and team player mentality
- Flexible availability including weekends/holidays