Job Description
Join our award-winning team as a Front Desk Agent at the Grand Plaza Hotel in downtown Dallas! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. No prior experience is required—we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible shift schedules, and opportunities for advancement in a supportive environment.
As a vital part of our guest services team, you'll be the first point of contact for visitors, ensuring seamless check-ins, managing reservations, and resolving inquiries with professionalism. We value personality and potential over experience, making this the perfect entry-level role for career changers, recent graduates, or anyone passionate about hospitality.
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and room assignments with attention to detail
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Multitask effectively during peak check-in/out periods
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic computer literacy and comfort with learning new systems
- Professional appearance and positive attitude
- Problem-solving aptitude and customer-first mindset
- Reliability and punctuality for shift-based work
- No prior experience required—training provided