Job Description
Join our award-winning hospitality team at Grand Horizon Hotels as a Front Desk Agent! We're seeking passionate individuals with no prior experience to become the welcoming face of our luxury property in Houston, TX. If you excel in customer service, possess strong communication skills, and thrive in fast-paced environments, this is your gateway to a rewarding hospitality career. We provide comprehensive training, career advancement opportunities, and a supportive team environment where your growth is prioritized.
Responsibilities
- Deliver exceptional guest experiences through warm check-in/check-out procedures
- Manage reservations, room assignments, and guest requests efficiently
- Handle billing inquiries and resolve guest concerns promptly
- Operate hotel management systems (training provided)
- Collaborate with housekeeping and maintenance teams
- Maintain accurate guest records and confidential information
- Assist with valet services and concierge duties as needed
Qualifications
- High school diploma or equivalent (no experience required)
- Outstanding customer service orientation
- Strong communication and interpersonal skills
- Proficient in basic computer applications
- Ability to multitask in a dynamic setting
- Flexible availability including weekends and holidays
- Positive attitude and problem-solving mindset
- Willingness to learn hotel operations systems