Job Description
Join our dynamic hospitality team at Oakland Grand Hotel! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. No prior experience is needed – we provide comprehensive training! Enjoy competitive pay, flexible shift schedules (days/evenings/weekends), and opportunities for growth in a supportive environment. If you're a people person with a passion for service, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance departments
- Maintain a clean and organized front desk area
- Upsell hotel amenities and services to guests
- Follow all safety and security protocols
Qualifications
- High school diploma or equivalent (required)
- Strong customer service orientation
- Basic computer literacy and data entry skills
- Excellent communication and problem-solving abilities
- Ability to stand for extended periods
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and team player mentality
- Valid work authorization (required)