Job Description
Join our award-winning team as a Front Desk Agent at Grand City Hospitality! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. No prior experience is needed—we provide comprehensive training to set you up for success. This role offers flexible shift work including evenings, weekends, and holidays, perfect for students or career changers. Enjoy competitive pay, employee discounts, and opportunities for advancement within our growing company.
Responsibilities
- Greet and check-in/check out guests with professionalism and efficiency
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests and resolve issues promptly
- Operate hotel management systems and maintain accurate records
- Collaborate with housekeeping, maintenance, and security teams
- Uphold brand standards and safety protocols
- Process payments and manage cash drawer operations
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Strong problem-solving and multitasking abilities
- Basic computer proficiency
- Positive attitude and customer-first mindset
- Reliable transportation to work site
- No hospitality experience necessary—training provided