Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're seeking enthusiastic individuals with no prior experience to create unforgettable guest experiences. This full-time role offers comprehensive training and career growth opportunities in Portland's vibrant downtown district. If you're passionate about service, possess strong communication skills, and thrive in dynamic environments, this is your perfect entry into the hospitality industry. Enjoy competitive pay, benefits, and a supportive team environment.
Responsibilities
- Manage guest check-in/check-out processes with accuracy and efficiency
- Handle reservation inquiries and room assignments using hotel software
- Resolve guest concerns promptly with exceptional service standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Perform administrative tasks including filing and data entry
- Uphold brand standards through professional appearance and conduct
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – comprehensive training provided
- Excellent verbal communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency and willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Flexibility to work evenings, weekends, and holidays